Returns and Refunds Policy for Dani Group Ecommerce:
At Dani Group, we strive to provide the best shopping experience for our customers. We understand that there may be instances where you need to return or request a refund for a purchase made on our ecommerce platform. This Returns and Refunds policy outlines the guidelines and procedures for such situations:
1. Returns Eligibility:
- You may be eligible for a return or refund if you have received a defective, damaged, or incorrect item.
- Returns or refunds are subject to the condition that the item is unused, in its original packaging, and accompanied by the original proof of purchase.
2. Return Process
- To initiate a return, please contact our customer support team within [X] days of receiving the product.
- Provide them with the necessary details, including your order number, item description, and reason for the return.
- Our customer support team will guide you through the return process, which may include providing you with a return authorization or shipping label.
- Please ensure that the item is securely packaged to prevent any damage during transit.
3. Refund Process:
- Once we receive the returned item and verify its eligibility, we will process your refund.
- Refunds will be issued using the same payment method used for the original purchase.
- Please note that it may take [X] business days for the refund to be reflected in your account, depending on your bank or payment processor.
4. Non-Returnable Items:
- For hygiene and safety reasons, certain items such as personal care products, perishable goods, or intimate apparel may not be eligible for return or refund unless they are defective or damaged.
5. Shipping Costs:
- In cases where the return is due to an error on our part, such as sending the wrong item, we will bear the return shipping costs.
- If the return is due to personal preference or a non-defective item, you will be responsible for the return shipping costs.
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